Practice closed for training - Thursday 28th September 2023

The practice will be closed for staff training from 1.30pm on Thursday 28th September 2023, and will repoen at 8.30am on Friday 29th September 2023, the next working day.

Patients who need urgent medical attention during this time should call 111 for assistance, or call 999 in the event of a medical emergency.

Reception will be closed and telephones will have a message diverting callers to 111.

Proposed Merger of Hollow Way Medical Centre and St Bartholomew's Medical Centre

Patient Engagement Event


Hollow Way Medical Centre and St. Bartholomew's Medical Centre held a Patient Engagement Event at Rose Hill Community Centre on Wednesday 19th July 2023, attended by patients from both practices as well as partners and practice managers from both practices and a patient representative.

We have updated our FAQs page with questions and answers from the meeting and you can read the notes from the meeting here.

Last updated: 28th July 2023

Temporary Suspension of New Patient Registrations

Wednesday 24th May 2023 - updated Wednesday 7th June 2023

Hollow Way Medical Centre has temporarily suspended new patient registrations on grounds of patient safety, because of sickness and vacancies within our clinical team.

We have agreed with our neighbouring surgery, St Bartholomew's Medical Centre, that they will accept prospective patients, provided they live within their surgery catchment area. To register, please follow this (registration is online - no paper form needed):


We will make a further announcement once this temporary suspension of new patient registrations has been lifted.

Hollow Way Medical Centre

Mask wearing at Hollow Way Medical Centre

We have now updated our policy on the wearing of face masks at the surgery. 

It is no longer a requirement for patients, staff and visitors wear a face mask when they attend the surgery.

However we recommend the wearing of face masks in the following situations:

  • If patients present with respiratory symptoms
  • Where a staff member chooses to wear a face mask
  • When the patient prefers the clinician to wear a face mask
  • When staff themselves have mild respiratory symptoms (subject to Infection Control guidance)
  • A face to face consultation with an immunocompromised patient

We recognise that some patients are unable to wear a mask. Our receptionists and clinicians will be sensitive in these circumstances and we ask that other patients understand this.

The Partners, Hollow Way Medical Centre, 16th June 2023

Changes to our Primary Care Network (PCN) from April 2023

From 1st April 2023, Hollow Way Medical Centre has joined a new Primary Care Network (PCN).

We are now working with St Bartholomew's Medical Centre and our new PCN is called SPIRES PCN.

This is an exciting opportunity for the two practices to plan and develop services tailored to the needs of our practice population.

We will keep everyone updated on the new services here (links to external site): Primary Care Network

GP consultations provided by doctors from LIVI

From the start of November 2022, we have some GP consultations available by telephone or video call with remote GPs provided by an organisation called Livi.

These GPs are fully qualified, experienced GPs who are working on behalf of the practice, so a consultation is the same as from one of our regular GPs.

The appointments are called "LIVI Consultations" and are booked by our staff when patients ask for a consultation or submit an eConsult request.

NHS Friends and Family

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Missing COVID-19 information from your NHS app or GP record - vaccinations in England only

If you believe you have missing or incorrect COVID-19 vaccination data on your NHS app or on your GP record, please call 119 and ask the agent to make a referral to the Vaccine Data Resolution Service ("VDRS").

This service has been set up to resolve missing or incorrect vaccination records for people vaccinated in England who have a current NHS number and are registered with a GP practice in England.

The VDRS team will call you back within five working days to discuss your records.

However, please note 119 and VDRS call agents do not provide clinical advice and cannot help at this time with queries related to vaccinations received overseas.

If your query relates to personal information which is incorrect on the patient record (e.g. name, address), please email us - hwmc@nhs.net - or complete an eConsult via this website and we will be happy to help.

COVID-19 Vaccinations Overseas - the Overseas Vaccination Record Validation Service

Patients who received their coronavirus vaccinations overseas can now book a face to face appointment at selected sites across the country to have their overseas vaccination records validated and recorded. This will enable patients who received vaccinations overseas to be invited for any subsequent doses for which they are eligible and will also help them access the NHS COVID Pass.


Alternatively patients may call 119.

To be eligible to use the service patients must:

    • have received one of the four MHRA (Medicines and Healthcare Products Regulatory Agency) approved vaccine types for use in England: AstraZeneca (Vaxzevria) / Pfizer/BioNTech (Comirnaty) / Johnson & Johnson (Janssen) / or Moderna (Spikevax)
    • be aged 18 or over
    • have an NHS number
    • be able to attend the face to face appointment with photographic ID (Passport or UK Driving Licence) and evidence of their vaccination record.

Where a patient cannot get their overseas vaccine recorded, for example, because they live too far away from one of the vaccination centres offering this service, the patient can still access subsequent doses for which they are eligible, either through attending a walk-in (if they already know which vaccine type they require, and the interval period), or through seeking advice from their GP about which subsequent vaccine(s) they need.

13th December 2021

Provision of certificates or evidence of your COVID vaccination status

Patients who require a certificate of COVID vaccination status can use the NHS App or call the NHS Helpline. Details of both services are below.


Proof of your vaccination status is available in the NHS App, which is also valuable for accessing your health record and ordering repeat prescriptions, and in some of the other apps that provide you with Patient online services. 

The NHS App can be downloaded from:

iPhone/iOS https://apps.apple.com/gb/app/nhs-app/id1388411277

Android https://play.google.com/store/apps/details?id=com.nhs.online.nhsonline

If you have not used it before, there is a self-registration process within the app to create an "NHS login" as per https://www.nhs.uk/nhs-services/online-services/nhs-log-in/

If you already have access/login details for patient online services, such as Patient Access, you may use this.

Alternatively, you can call the NHS helpline on 119 and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine. The letter may to take another 5 days to reach you, or longer if postal services are affected. Please take account of this when making your plans.