NHS Friends and Family

Group Clinics

8th Feb 2022 

Group Clinics for patients with diabetes

A new group clinic to manage second Year of Care using a lifestyle approach to put diabetes into remission, aiming to stop medications & lose weight is starting the 14th Feb 2022 at 2.00 pm until 4.00pm. It will be supported by Dr Roskell. Places are very limited. If you would like to attend, please speak to reception to book your place.


Mask wearing at Hollow Way Medical Centre

We would like to remind all patients and visitors to Hollow Way Medical Centre that wearing a mask remains compulsory when visiting the surgery. Children under the age of 11 are exempt from wearing a face covering, although they are welcome to do so.

This is to protect vulnerable patients and our staff. We recognise that some patients are unable to wear a mask. Our receptionists will be sensitive in these circumstances and we ask that other patients understand this.

Current Government guidance confirms:

"Face coverings and face masks will continue to be required in health and care settings to comply with infection prevention and control (IPC) and  adult social care guidance. This includes hospitals and primary or community care settings, such as GP surgeries."

Please also be mindful of social distancing in our reception area and waiting rooms: please arrive on time for your appointment, but not too early, and be prepared to wait outside if there is a queue for the receptionist.

Thank you for your co-operation.

The Partners, Hollow Way Medical Centre, January 2022

Missing COVID-19 information from your NHS app or GP record - vaccinations in England only

If you believe you have missing or incorrect COVID-19 vaccination data on your NHS app or on your GP record, please call 119 and ask the agent to make a referral to the Vaccine Data Resolution Service ("VDRS").

This service has been set up to resolve missing or incorrect vaccination records for people vaccinated in England who have a current NHS number and are registered with a GP practice in England.

The VDRS team will call you back within five working days to discuss your records.

However, please note 119 and VDRS call agents do not provide clinical advice and cannot help at this time with queries related to vaccinations received overseas.

If your query relates to personal information which is incorrect on the patient record (e.g. name, address), please email us - hwmc@nhs.net - or complete an eConsult via this website and we will be happy to help.

COVID-19 Vaccinations Overseas - the Overseas Vaccination Record Validation Service

Patients who received their coronavirus vaccinations overseas can now book a face to face appointment at selected sites across the country to have their overseas vaccination records validated and recorded. This will enable patients who received vaccinations overseas to be invited for any subsequent doses for which they are eligible and will also help them access the NHS COVID Pass.


Alternatively patients may call 119.

To be eligible to use the service patients must:

    • have received one of the four MHRA (Medicines and Healthcare Products Regulatory Agency) approved vaccine types for use in England: AstraZeneca (Vaxzevria) / Pfizer/BioNTech (Comirnaty) / Johnson & Johnson (Janssen) / or Moderna (Spikevax)
    • be aged 18 or over
    • have an NHS number
    • be able to attend the face to face appointment with photographic ID (Passport or UK Driving Licence) and evidence of their vaccination record.

Where a patient cannot get their overseas vaccine recorded, for example, because they live too far away from one of the vaccination centres offering this service, the patient can still access subsequent doses for which they are eligible, either through attending a walk-in (if they already know which vaccine type they require, and the interval period), or through seeking advice from their GP about which subsequent vaccine(s) they need.

13th December 2021

Provision of certificates or evidence of your COVID vaccination status

Patients who require a certificate of COVID vaccination status can use the NHS App or call the NHS Helpline. Details of both services are below.


Proof of your vaccination status is available in the NHS App, which is also valuable for accessing your health record and ordering repeat prescriptions, and in some of the other apps that provide you with Patient online services. 

The NHS App can be downloaded from:

iPhone/iOS https://apps.apple.com/gb/app/nhs-app/id1388411277

Android https://play.google.com/store/apps/details?id=com.nhs.online.nhsonline

If you have not used it before, there is a self-registration process within the app to create an "NHS login" as per https://www.nhs.uk/nhs-services/online-services/nhs-log-in/

If you already have access/login details for patient online services, such as Patient Access, you may use this.

Alternatively, you can call the NHS helpline on 119 and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine. The letter may to take another 5 days to reach you, or longer if postal services are affected. Please take account of this when making your plans.