Urgent advice: Notice

Hollow Way Medical Centre will be merging with St Bartholomew’s Medical Centre on Monday 1st April. The new practice will be called St Bartholomew’s and Hollow Way Medical Practice and will continue to offer a full range of general practice services at both sites. We will be transitioning our IT systems ahead of the main merger in order to minimise any disruption in service. 

Due to necessary work on our IT system we will be unable to take new bookings for routine appointments between Monday 26th February and Tuesday 5th March. If you already have a booking for a routine appointment during this time, please attend the surgery as usual. If you do not have an appointment and you need to be seen for a non-urgent problem, please contact the surgery on or after Tuesday 5th March. If you have an urgent problem that cannot wait, please contact the surgery as usual and talk to one of our reception team. 

We will not have access to our electronic record system between 1pm on Friday 1st March and 1pm on Monday 4th March. The surgery will continue to operate an urgent service on Friday afternoon and Monday morning. If you have an urgent medical problem during this time, please contact the surgery as usual. Your call will be answered by a medical answering service who will alert our on-call team. You will then be contact by a member of the surgery staff as usual. 

We will not have access to electronic prescribing from Thursday 29th February until Tuesday 5th March. Any prescriptions issued during this time will be printed on paper and will need to be collected from the surgery. 

Patient Access to records via the NHS App or on-line services will be suspended from Thursday 29th February. You will need to re-register for Patient Access with the merged practice on or after 1st April 2024. We will send out a link to everyone who is currently registered for Patient Access inviting them to re-register following the merger. In the meantime you will be able to order repeat prescriptions via our website from 29th February. 

We are now unable to register new patients until Monday 18th March. The only exception to this is babies born to patients who are already registered at Hollow Way Medical Centre and students returning from university whose families are already registered. 

We apologise for any disruption you may experience over the next few weeks until the merger is complete. We are confident that being part of a bigger organisation will benefit both our patients and our staff and we are working hard to ensure that the transition goes as smoothly as possible. Please be reassured that we will continue to offer the same local services to our patients following the merger. At the same time, being part of a larger team with a wider range of skills will bring exciting opportunities to expand the range of services we can offer.

Proposed Merger of Hollow Way Medical Centre and St Bartholomew's Medical Centre

Patient Engagement Event


Hollow Way Medical Centre and St. Bartholomew's Medical Centre held a Patient Engagement Event at Rose Hill Community Centre on Wednesday 19th July 2023, attended by patients from both practices as well as partners and practice managers from both practices and a patient representative.

We have updated our FAQs page with questions and answers from the meeting and you can read the notes from the meeting here.

Last updated: 28th July 2023

Mask wearing at Hollow Way Medical Centre

We have now updated our policy on the wearing of face masks at the surgery. 

It is no longer a requirement for patients, staff and visitors wear a face mask when they attend the surgery.

However we recommend the wearing of face masks in the following situations:

  • If patients present with respiratory symptoms
  • Where a staff member chooses to wear a face mask
  • When the patient prefers the clinician to wear a face mask
  • When staff themselves have mild respiratory symptoms (subject to Infection Control guidance)
  • A face to face consultation with an immunocompromised patient

We recognise that some patients are unable to wear a mask. Our receptionists and clinicians will be sensitive in these circumstances and we ask that other patients understand this.

The Partners, Hollow Way Medical Centre, 16th June 2023

Changes to our Primary Care Network (PCN) from April 2023

From 1st April 2023, Hollow Way Medical Centre has joined a new Primary Care Network (PCN).

We are now working with St Bartholomew's Medical Centre and our new PCN is called SPIRES PCN.

This is an exciting opportunity for the two practices to plan and develop services tailored to the needs of our practice population.

We will keep everyone updated on the new services here (links to external site): Primary Care Network

NHS Friends and Family

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COVID-19 Vaccinations Overseas - the Overseas Vaccination Record Validation Service

Patients who received their coronavirus vaccinations overseas can now book a face to face appointment at selected sites across the country to have their overseas vaccination records validated and recorded. This will enable patients who received vaccinations overseas to be invited for any subsequent doses for which they are eligible and will also help them access the NHS COVID Pass.


Alternatively patients may call 119.

To be eligible to use the service patients must:

    • have received one of the four MHRA (Medicines and Healthcare Products Regulatory Agency) approved vaccine types for use in England: AstraZeneca (Vaxzevria) / Pfizer/BioNTech (Comirnaty) / Johnson & Johnson (Janssen) / or Moderna (Spikevax)
    • be aged 18 or over
    • have an NHS number
    • be able to attend the face to face appointment with photographic ID (Passport or UK Driving Licence) and evidence of their vaccination record.

Where a patient cannot get their overseas vaccine recorded, for example, because they live too far away from one of the vaccination centres offering this service, the patient can still access subsequent doses for which they are eligible, either through attending a walk-in (if they already know which vaccine type they require, and the interval period), or through seeking advice from their GP about which subsequent vaccine(s) they need.

13th December 2021