WHAT WE ARE DOING FOR PATIENTS FROM THE 1ST OF JUNE 2020
Recently, there has been some discussion about what GP surgeries can and can’t do. We want to encourage you to seek help if you need to. Please don’t feel you need to keep away and don’t delay your treatment. We are a clean and safe place to be.
Our nurses are still running daily clinics and we started offering smears and annual reviews for long term conditions including physical check-ups and blood tests.
As normal, we have a duty doctor telephone appointment for medical concerns that need to be dealt with on the same day. If you have a less urgent matter, please try our eConsult facility, which is available on our practice website. We are not booking appointments directly with doctors – they will make a decision using eConsult or telephone whether a face to face assessment will be needed.
For contraception, please use eConsult to contact the practice. We will be able to offer implants and coil fittings but please use eConsult or ask for a telephone appointment to discuss further. For other forms of contraception please use eConsult or book a telephone appointment with the nurse.
Oxford University Hospital OUH has continued to see patients for suspected cancer referrals and all other urgent appointments throughout the COVID-19 Response. The Trust is focusing on video consultations and remote monitoring of patients and will reopen hospitals in phases.
When you attend the practice please wear a face cover and use hand sanitiser. Our clinicians will check your body temperature before your consultation to make sure it is safe for you to be seen in our premises.
Thanks for your understanding.
How to use video consultations - The Patient Journey AccuRx
How it works:
- Your practice will let you know that they would like you to do a video consultation
- Your clinician will then send you a text message with a link to load video consultation, that looks something like this:
What you need to do:
- Once you receive the message click on the link
- It will then open your internet browser (e.g. Safari, Chrome)
- It may show you a screen where you need to click "Request permissions" to enable your camera and your microphone
- Then you need to click "Join Meeting"
- You should then be able to see your GP:
What do I need for it to work?
- A smartphone, either with working Wifi/3G/4G connection
- Your Internet Browser needs to have your phone's microphone and camera enabled (you can see how to alter this in your phone settings here)
- iPhones running older software that has not been updated (iOS 12 and earlier) will need to download the Whereby app to join the consultation)
How to contact your practice when the doors are closed. eConsult
When our doors are closed you still can get in touch with your doctor or nurse thru eConsult. All you need to do is to fill out an online form, which is sent through to us, then you will get a response in 48 hours or before if your request is urgent . What you can do is:
- Request information or help about your current condition. ie Diabetes, hypertension, thyroid, contraception, asthma, COPD and more.
- Request a letter, sick note or ID account to have Patient Access
- You can ask for general advice. ie tiredness, bleeding, pain or weakness
Save time by going online.
Primary Care Wellbeing service is here to help you
Oxfordshire Mind Wellbeing Workers work in a non-clinical, person-centred way to encourage and enable patients to link in with existing support services, use the support available in their local community, and develop tools to increase their ability to manage their own wellbeing.
Wellbeing Workers will focus on what matters to the individual to encourage and enable them to link in with existing support services (including online and telephone services) and develop tools to increase their ability to manage their own wellbeing. The service, which is usually offered face-to-face in the practice, is still running during the COVID-19 pandemic but will now take place over the phone. If you would like support with your mental health or wellbeing at this time and would like to access this service, you can self-refer via email or telephone.
EMAIL: Send an email to firstname.lastname@example.org with your full name, date of birth, phone number and registered GP practice. It would also be helpful to include a brief outline of the reason(s) for your self-referral. Please type 'SELF-REFERRAL' in the email subject so it can be easily seen.
PHONE: Call the Oxfordshire Mind Information Line on 01865 24 77 88 and request a referral to the 'Primary Care service'. The Information Line staff member will then take some details [date of birth, contact details, registered practice and a brief outline of the reason(s) for your self-referral] and will send these to the Primary Care service team.
Once your referral is received, a team member from the Oxfordshire Mind Primary Care service will attempt to contact you within 2 working days.
Managing your health at home
The coronavirus (COVID-19) outbreak means you should only leave your home if it's essential, unless you feel very unwell or you are told to attend an existing appointment for ongoing treatment. While you are at home it's still easy to get NHS help using your smartphone, tablet or computer. The Health at Home webpage has information letting you know how to:
● contact your GP
● order repeat prescriptions
● manage long-term conditions
● maintain your mental and physical wellbeing
If you need an NHS service, try to do it online by eConsult first. If you cannot get what you need this way try asking a friend or family member to help you, or speak to your GP surgery on the phone.
Need help with Benefits / Universal Credit?
If you need help with benefits or universal credit, please talk to one of Oxford Citizen Advice specialist by phone or email. You still can contact our adviser Joanna Jones via phone or email. She can also help with other issues such as debt, employment or relationships. For more information, please visit the website here.
Tel: 01865 304110
Email: JoannaJones@cab oxford.org.uk
Are you unwell and need to see your doctor or nurse? We are here to help you.
Although we are not working in quite the same way, you can still get in touch with us about routine concerns or more urgent issues which are nothing to do with coronavirus. Please visit eConsult. We are trying to avoid all but essential face-to-face contact, so your initial consultation will be done over the phone or by video, and if you do need to be seen, then the doctor or nurse will be wearing personal protective equipment (PPE).
If the NHS has asked you to attend an appointment — for anything from a blood test or mammogram to an outpatient appointment with a specialist — please go as normal. NHS hospitals and community services are putting off everything that can wait, so the fact that your appointment is going ahead suggests it is important. The hospital will take every precaution to protect you and the staff, and it will be safer than a trip to the supermarket.
If you are waiting for an appointment because you are being investigated for a serious problem such as cancer, or your chemotherapy has been delayed, please be sure you have not been forgotten. Your tests and treatment will be started as soon as it is safe.
Thanks for your understanding
Corona virus? Adult Diabetes Helpline
This helpline is for people with diabetes who need URGENT clinical advice, for example to avoid an admission into hospital. It is NOT intended to be used as a routine or non-urgent advice service. Please do not use this helpline for non-emergency issues - this may stop others accessing lifesaving advice when they need it.
Telephone – 01865 857357
Email for patients - email@example.com
Worry during the Corona virus pandemic?
If you need out of hours help, please call 01865 904 997 for adults or 01865 904 998 for children and young people. Talking Space Plus and the Mental Health service of Oxford Health have brought together some useful resources for addressing worries, depression, bereavement, trauma, fatigue or more during the corona virus. Please see leaflets for more information.
OXFORD CITY & OXFORDSHIRE – SUPPORT FOR SHIELD PATIENTS
Our most vulnerable residents across Oxfordshire will have recently received correspondence from the NHS, identifying them as high risk and advising them to strictly self-isolate for 12 weeks. We know this long term restriction may cause additional concerns for those without any nearby support and we want to make sure any shielded resident, who doesn’t know where to turn, are not handling these additional worries alone. Local authorities across Oxfordshire have worked with the local Voluntary and Community Sector, to develop a simple point of contact for extremely vulnerable residents. This enables those identified as higher risk, who have no support network, access to a central team who will be able to offer advice.
This new, dedicated line will be operational from 8:30am to 8:00pm, Monday to Friday, and 9:00am to 5:00pm, Saturday and Sunday, and is there to offer priority support to our most high risk residents across the county. If you or someone you know has been identified as high risk and have no support network, please contact the dedicated team on:
Residents of Oxford City 01865 249 811
Online form available at: www.oxford.gov.uk/CommunityAssistance
Residents of Oxfordshire 01865 897 820 [telephone only, no online form]
For those residents who are not in a high risk category but still in need of support, there are a number of initiatives taking place across the county. For more information on community support near you, visit:
The County, City and District Councils in Oxfordshire are all working hard to maintain frontline council services, so for any queries related to every day council service please check out the County, City or relevant District website.For more advice and information on Covid-19, please visit Public Health England here
Emerade Adrenaline Autoinjector Pens
Prescribed an Emerade pen?
Patients who have an Emerade Adrenaline Autoinjector pen should read the guidance below carefully and contact their community pharmacist in the first instance with any further questions they may have.
Urinary Tract Infection (UTI) Service
The UTI service allows pharmacists working in community pharmacies in Oxfordshire to treat women suffering from an uncomplicated UTI with nitrofurantoin (an antibiotic).
- Lloyds Pharmacy, Blackbird Leys Health Centre, Dunnock Way, Greater Leys OX4 7EX (T. 01865 770713)
- Lloyds Pharmacy, Sainsbury's, Eastern By-Pass Rd, Oxford OX4 4XR (Blackbird Leys)
- The Leys Pharmacy, 6A Courtland Road, Oxford OX4 4JA (Rosehill)
- The Leys Pharmacy, In-Spar, Dunnock Way, Greater Leys OX4 7EX
For more information please click here
Bowel cancer screening is offered every 2 years to men and women aged 60 to 74. People older than this can ask for a screening kit every 2 years by calling the Freephone number 0800 707 60 60. An additional one-off test called bowel scope screening is being introduced in England for men and women at the age of 55.
Breast Screening is offered every 3 years to all women aged between 50 and 70 years of age. Women will receive their first screening appointment before their 53rd birthday. Contact 01865 235621 to book your appointment.
Cervical screening is offered to all women and people with a cervix aged 25 to 64. For women aged 25 to 49, it's every 3 years and for women aged 50 to 64, it's every 5 years. Women aged over 65 are only invited for screenings if they have recently had abnormal tests. Book to see the nurse at the surgery.
Blood in Pee? bring a urine sample and speak to a GP if you have any other symptoms such as losing weight or needing to pee more frequently at night.
MOT You should have a health check every 5 years if you're aged 40 to 74 and you have not had a stroke, or you do not have heart disease, diabetes or kidney disease. Book to see the HCA to have it done.