Patient Access


In cooperation with EMIS, our computer systems supplier, patients are able to book routine GP appointments and order repeat medication online. Patients can also now apply for access to view their medical records, including medications, allergies, immunisations, results, consultations and problems/diagnoses. 

Getting Started - Register

You must be over 16 years to use this service. Firstly register to use the Internet appointment booking facility. Ask the receptionist about details of how to register. Once you have applied for registration you will receive a form containing various details, which you will need to enter on the registration screen when you first visit the EMIS website. After registering, you log on with your patient number and a password. You will then be able to view appointments you have already made, cancel them if necessary, and book an appointment with your doctor after checking the times available. Visit Patient Access support centre for more information. Click here


We take the security of our patients' information very seriously. By working with EMIS, the company that provides the computer systems for this practice, we can ensure that the information you provide when using the Internet facility is protected.

All communications with the practice web site are encrypted, using the same high security that major banks use for their Internet transactions (128 bit SSL). Only you can see the personal information you enter. The website is administered at a remote high–security site managed by EMIS, not at the practice, so there is no possibility of unauthorised access.

Using the most up–to–date version of your web browser also improves security of information. Remember to close the browser after use, especially if someone else could access your computer.

How to Use the Service and Create Your Account

If you wish to sign up for these facilities ask the receptionist for details of how to register and receive your registration details then follow these simple instructions.

Log on to and follow the on-screen instructions.

Enter your personal details in exactly the same format as on the registration form. If the information does not match, your registration will not be accepted.



Proxy Access

This is where someone is given access to another person’s medical record. The proxy does not have to be a registered patient at the practice, but must be registered for online services on the GP system and always use their own login credentials. To be given proxy access, a patient’s representative must have the informed consent of the patient or, in cases where the patient does not have capacity to consent; the GP has decided that it is in the best interests of the patient for them to have proxy access

Who can have Proxy Access: 

  • A parent or guardian who has legal responsibility for a patient under 11
  • A parent or guardian where a patient aged 11 or over has given permission
  • A parent or guardian who has legal responsibility for a patient between 11 and 16 where a GP has assessed that the patient is not capable of making their own decisions about medical health
  • A carer for a patient over the age of 16 – we would need a letter from the patient giving them permission 

If you have received details for Proxy Access to another patient's record, instructions on how to link the account and a form to sign in are here.

HWMC Proxy Access Application Form.pdf